CEO99's Privacy Policy — Your data is safe with us

1. Introduction & Overview

CEO99 (hereinafter referred to as "we", "us", or "CEO99") operates a trusted online gaming and Sports Betting platform for users in Bangladesh. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, mobile app, and related services.

By using the CEO99 platform, you confirm that you have read and agreed to this Privacy Policy. If you disagree with any part of this policy, please refrain from using CEO99.

CEO99 believes privacy is a fundamental right. We always aim to collect as little data as possible and to protect whatever we do collect to the highest standard. Our Privacy Policy is developed in accordance with international GDPR guidelines.

2. Information We Collect

CEO99 may collect your information through several channels. Below is a detailed breakdown of the data we gather:

Data Type	Details	Purpose of Collection
Identity Information	Name, date of birth, national ID number	KYC Verification & Age Confirmation
Contact Information	Phone number, email address	Account Communications & Security Notifications
Financial Information	Mobile banking number, transaction history	Deposit & Withdrawal Processing
Technical Information	IP address, device information, browser type	Security & Fraud Prevention
Usage Data	Gaming history, session duration, preferred games	Service Quality Improvement & Personalization

CEO99 collects information directly from you (at registration), automatically (via cookies and tracking technologies), and occasionally through trusted third parties (such as payment gateways).

3. How We Use Your Information

CEO99 uses the data it collects for the following purposes:

1. Account Management: Creating, managing, and keeping your CEO99 account secure.
2. Identity Verification (KYC): Verifying your age and identity, as required by law.
3. Financial Transactions: Processing deposits and withdrawals quickly and securely.
4. Security & Fraud Prevention: Preventing unauthorized access, fraud, and money laundering.
5. Customer Support: Resolving your issues and providing the support you need.
6. Service Improvement: Improving the CEO99 platform, games, and overall user experience.
7. Legal Compliance: Complying with applicable laws and regulations.
8. Promotional Communications: Sending you offers and promotional notifications with your consent.

CEO99 never sells your data to third parties for advertising purposes or uses it beyond what is necessary to provide our services.

4. Information Sharing Policy

CEO99 does not generally share your personal information with third parties. However, limited sharing may occur in the following specific circumstances:

• Payment Providers: Only the information necessary to process transactions is shared with mobile banking services such as Mobile Banking, Nagad, and Rocket.
• Legal Authorities: In accordance with applicable laws in Bangladesh, information may be provided to government authorities upon a lawful request.
• Technology Partners: With a limited number of technology service providers that support the operation of the CEO99 platform, all of whom are bound to uphold the same privacy standards.
• Financial Crime Investigation: Information may be disclosed to the relevant authorities in connection with investigations into money laundering or other financial crimes.

5. Cookies & Tracking Technologies

CEO99 uses several types of cookies on its website. Cookies are small data files stored in your browser that help the site recognize you and remember your preferences.

• Essential Cookies: Essential for keeping CEO99's core services running. Used for login sessions, security verification, and similar functions. These cookies cannot be disabled.
• Functional Cookies: Used to remember your preferences, such as language settings.
• Analytics Cookies: Used to analyze platform usage and improve our services.
• Marketing Cookies: May be used for ceo99 promotional communications only with your explicit consent.

You can disable non-essential cookies at any time from your browser settings. However, disabling essential cookies may prevent some CEO99 features from working properly.

6. Data Security Measures

CEO99 uses industry-leading technology to keep your data safe. Our security framework is built on the following key layers:

• SSL/TLS Encryption: All data transmitted through the CEO99 website and app is secured with SSL/TLS encryption.
• AES-256 Storage Encryption: All sensitive data stored on our servers is protected with AES-256 encryption.
• Two-Factor Authentication (2FA): An additional layer of verification can be added to secure access to your account.
• Firewall & DDoS Protection: CEO99's servers are protected by robust firewalls and DDoS mitigation systems.
• Regular Security Audits: CEO99 conducts regular security audits carried out by independent third-party experts.
• Staff Training: All CEO99 staff are trained in data protection and bound by confidentiality agreements.

7. Data Retention Period

CEO99 retains your information for defined periods, depending on the type of data and applicable legal requirements:

• Active Account Information: For the full duration that your account remains active.
• Transaction Records: Minimum 5 years, as required by law.
• KYC Documents: Up to 5 years after account closure.
• Log Files & Technical Data: Up to 12 months.
• Marketing Communication Details: Until consent is withdrawn.

Once the retention period expires, CEO99 permanently and securely deletes your data in accordance with the highest industry standards.

8. Your Rights

As a CEO99 user, you have the following rights over your own data:

To exercise these rights, contact the CEO99 support team. All requests will be responded to within 30 days of receipt.

9. Minor's Privacy

CEO99 is strictly for users aged 18 and above. Age verification is carried out at the point of registration, and minors are not permitted to open an account.

If we become aware that a minor has registered an account on ceo99, we will immediately close that account and delete all associated data. If a parent or guardian discovers their child is using ceo99, please contact us right away.

10. Changes to the Privacy Policy

CEO99 may update this Privacy Policy from time to time. When changes are made, we will take the following steps:

• The updated version will be published on this page and the "Last Updated" date will be revised accordingly.
• For significant changes, a notification will be sent to your registered email address.
• You will be notified at least 15 days before any significant changes take effect.

Continued use of CEO99 after a revised policy is published will be considered acceptance of the updated terms. We recommend checking this page regularly.

11. Contact & Complaints

For any questions, concerns, or complaints regarding the Privacy Policy, please contact CEO99:

• Live Chat: 24/7 live chat support is available.
• Email: [email protected] — responses are typically provided within 24 hours.
• Bangla Support: CEO99's support team is available to assist you in English.

After a privacy complaint is submitted, CEO99 will respond within 30 days. For complex cases, it may take a little longer, but you will be kept informed.